At Printstre.com, customer satisfaction is at the heart of our business. We strive to deliver top-quality products and services that meet your expectations every time. However, if for any reason you are not completely satisfied with your purchase, our refund policy ensures a transparent and hassle-free process.

1. Eligibility for Refunds

Refunds are applicable for products purchased directly from our official website Printstre.com. To qualify, the product must be returned within 7 days of delivery in its original, unused condition, including all accessories, packaging, and documentation.

2. Non-Refundable Items

Items that have been used, damaged due to mishandling, or altered in any form are not eligible for refunds. Additionally, consumables such as toner, ink cartridges, and refill kits cannot be returned once opened.

3. Refund Process

To initiate a refund, please contact our customer service team via email or live chat with your order number and reason for return. Once approved, we’ll provide detailed return instructions. After receiving the returned item and verifying its condition, a refund will be processed within 7–10 business days through the original payment method.

4. Damaged or Defective Products

In rare cases where the product arrives damaged or defective, customers must report the issue within 48 hours of delivery. We may request images or videos for verification. Once confirmed, we will arrange for a replacement or a full refund, depending on your preference.

5. Cancellation Policy

Orders can be canceled before shipment without penalty. Once dispatched, the standard return process applies. Refunds for canceled orders are processed within 5 business days after confirmation.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please contact your bank or card issuer, as processing times may vary. If the issue persists, our support team will assist immediately.

Our goal is to ensure that every customer’s shopping experience remains transparent, trustworthy, and secure. We believe in resolving every concern professionally and promptly.

At Printstre.com, your trust drives our commitment to excellence.